Speed Test. Download My Fios App. Contact us. Sign in. Choose your cart Mobile solutions. Home solutions. Have a phone you love? Line must remain active for 45 days. See vzw. Page contents.
Verizon Cloud FAQs. About Verizon Cloud Expand All. What is Verizon Cloud? Who is eligible for Verizon Cloud? What types of files can I store in Verizon Cloud? How much does Verizon Cloud cost and what are my storage options? Can I enroll in a free trial of Verizon Cloud? Can I share my Verizon Cloud storage with other users? Notes: Each line can only be subscribed to one storage option, either shareable or individual storage.
Only the Account Owner can sign up for a shareable storage option. How do I get Verizon Cloud on my phone, tablet or computer? Notes: Backup and sync of content on your mobile phones and computers is available only with the Unlimited or 2 TB Cloud storage options. Only the Account Owner or Account Manager can sign up for a shareable storage option. Managing content in Verizon Cloud Expand All. How do I back up my content with the Verizon Cloud app?
This access allows Verizon Cloud to automatically back up photos when your location changes. Your location information will never be stored. Allow Verizon Cloud access to your content e. This is particularly important after installing iOS 14, which has more granular levels of permissions.
We recommend you give Verizon Cloud access to "All Photos" in order to ensure that these photos and videos are backed up. Can I use Verizon Cloud to transfer my content from my old phone to my new phone? Yes, follow the below instructions on both your old phone and your new phone at the same time: Download and open the Verizon Cloud app. Tap the Menu icon in the top left corner.
Tap Content Transfer. Follow the onscreen prompts on both phones to transfer your content to your new phone. How do I sync my contacts using Verizon Cloud?
How do I manage the content backed up from other devices on my Verizon Cloud account? You can't access content uploaded from any other user sharing your storage plan, unless they put it in the shared folder. Single-line storage: When you access your Verizon Cloud account, you can only see the content uploaded by or synced with your line.
You can't view the cloud content for all of the devices on your account at once, even as the Account Owner. To access the content stored in the cloud for another device, you have to sign in to My Verizon using that device's username and password.
How do I sync my videos to Verizon Cloud on an Apple mobile device? How do I manage my text messages and call logs in Verizon Cloud? How many of my text messages will sync to Verizon Cloud? When I delete something from my phone, tablet or computer, will it be saved in Verizon Cloud? By default, if you delete the following file types from your device, they will still be saved in the cloud: Pictures Videos Songs Documents If you delete the following files types from your device, they will also be deleted from the cloud: Contacts Text messages Call logs Note: By default, if you delete a contact through the Verizon Cloud page in My Verizon, that contact will also be deleted from your phone.
How do I get my contacts on my new phone from Verizon Cloud? How do I download content from Verizon Cloud? You can download content to your: Phone: Restore all content in your Verizon Cloud account Download content by selecting one or more files at a time Computer: You'll be able to download content when you first install the Cloud app on your computer. Will I use wireless data to upload or download files on my device with the Verizon Cloud app? What are Verizon Cloud storage and file size limits?
I don't see some of my files in the cloud. Does Verizon Cloud back up from certain locations on my phone, tablet or computer? Yes, Verizon Cloud backs up from multiple locations depending on the device type. Where are files stored on my phone, tablet or computer when I download them from Verizon Cloud? Can I create albums or playlists using Verizon Cloud?
Is there any type of content that I shouldn't store on Verizon Cloud? Private Folder Expand All. What is the Private Folder in Verizon Cloud? You can't use too many repeating or sequential numbers You'll be prompted to re-enter the PIN to validate it.
If Biometrics are enabled - You can confirm you want to use your fingerprint or facial scan instead of the PIN. Does Verizon Cloud access or store my personal biometric information? What if I remove security from my device? Why am I getting locked out of my Private Folder? Tag and search Expand All. What is Verizon Cloud tag and search? How do I turn on Verizon Cloud tag and search? If you tap Not Now , or if you don't see the tag and search invitation screen when you open the Verizon Cloud app, you can always turn it on at a later time using the following steps: Go to Settings in the Verizon Cloud app.
Tap Tag and Search. Tap the Tag and Search switch to turn the feature on it's green when on. Note: You can tap the switch again to disable the feature. How can I search my photos with Verizon Cloud tag and search? Does Verizon Cloud tag and search recognize faces in photos? Can I add a name to a person in my Verizon Cloud People album?
To add a name to a person: In the Verizon Cloud app, tap Albums. Tap People. Tap the photo of the person you want to name. Tap the Menu icon in the top right corner of the screen. Tap Add a Name. Enter the name you want to add. You've successfully added a name to a person in your Cloud People album.
I'm seeing the same person twice in my People album. Can I combine them into one person? Tap Select. Select the people you want to merge into a single person. Tap Merge. Tap Merge People. Can I turn off Verizon Cloud tag and search? To turn tag and search off: Go to Settings in the Verizon Cloud app.
Tap the Tag and Search switch. Managing your Verizon Cloud account Expand All. How do I know how much Verizon Cloud storage I've used? My current phone plan includes Verizon Cloud storage for no additional cost.
What happens if I switch to a plan that doesn't include Verizon Cloud? If I switch my Verizon Cloud storage from Unlimited to 2 TB or vice versa, does anything happen to the shared users on my account? I have a shared Verizon Cloud account. How do I cancel my Verizon Cloud subscription? Using Verizon Cloud on your computer Expand All. I have a Verizon home account without a wireless account. How do I sign in to the Verizon Cloud app? You can use your My Verizon username and password to sign in.
Can I use the Verizon Cloud app on my computer to upload a file to my online storage? Can I upload a file from my computer and then play or download that file on my phone with Verizon Cloud? Can I set the Verizon Cloud app on my computer to automatically back up content?
Why don't I see the Verizon Cloud app? The Verizon Cloud app may already be running. To open the app: Click on the Cloud icon in the system tray. Click the Menu icon horizontal dots. Click Settings. Does the Verizon Cloud app on my computer automatically update? When prompted, close the installation window, uninstall the old app, and then open the new app to complete installation. I'm switching to Verizon from another carrier. Can I bring my existing Verizon Cloud account with me?
I changed my wireless carrier to Verizon, and I don't see my Verizon Cloud content. What should I do? What happens to my existing Verizon Cloud billing when I switch to Verizon from another carrier?
Using Verizon Cloud while on another carrier Expand All. What payment options are available for my Verizon Cloud subscription if my wireless service isn't with Verizon? Troubleshooting Expand All. Can I use a screenshot of my ticket s for entry? No, screenshots will NOT be accepted. As part of our secure digital ticketing initiative and to avoid ticket fraud, your barcode updates every few seconds.
You can access your tickets through the Giants App or Giants. Can I have multiple tickets on a single phone? When accessing your tickets in your account you will be able to swipe through your available tickets. Whenever possible, we recommend you transfer tickets to the members of your party in advance so they have tickets on their personal mobile device. What if my entire party is not with me when I enter MetLife Stadium?
You are able to transfer the ticket to them via your Giants account so, they may enter when they arrive. Please see the sending tickets tab above.
What if I transfer the tickets to the wrong person? If the tickets have not been accepted by the recipient, you can log into your Giants Account and cancel the transfer. Once the tickets have been accepted, you no longer have access to them. Will the person I transfer my tickets to need to set up a Giants Account?
Yes, when you transfer the tickets, the recipient will create a Giants Account and then have access to the ticket s through the Giants app or mobile webpage. We highly recommend that before you leave your house, you log into your account via the Giants app, select the game you are attending and tap "View Barcode". Remain logged into your account to access your barcode without needing to connect to the WiFi at the Stadium. Additionally, you can save the ticket s to your Apple Wallet or Google Pay and access via the Wallet without having to connect to WiFi.
What if my battery dies or my smartphone is lost or broken. Please look for a ticket office representative outside of each gate for assistance. You can also visit ticket resolutions at the ticket trailers located between the MetLife and Verizon gates. How do I access tickets bought via other marketplaces? You will need to directly contact the website that you purchased your tickets from to inquire about your mobile ticket s delivery. Visit Giants. You will be unable to proceed with app installation if you deny access to device storage.
Subsequently you will have to open up your device settings app, navigate to manage your apps, select Fios TV Mobile, then enable the permission for storage. You may be prompted to allow access to your device location. Denying device location will limit availability of certain content and will disable Verizon Wireless data-free streaming while on 4G LTE. The Fios TV Mobile app supports a mini player which can be launched from the main streaming player by tapping an icon.
For Android devices where the direct link is not supported, you may be able to follow these steps, but note they may differ for different devices and operating systems:.
Long press is a user interface that allows quick access to the most popular actions you would take on that screen. Long press is different from a simple tap where tapping the program card or the guide cell always takes you to the program info page.
You can watch live TV anywhere within the United States and its territories. This router is also associated with your Fios service account.
Video streamed to your mobile device or tablet exclusively over Wi-Fi will not incur wireless data charges. If you are not a Verizon Wireless customer and stream a video over a 3G or 4G LTE wireless network, then any applicable wireless data charges will apply.
This offer is subject to your Verizon Wireless Customer Agreement, Price Plan and other terms, and is subject to change. Just signed up for Fios? Or is your Fios TV service being transferred to your new location? Download the Fios TV Mobile app from the app store to a supported mobile device, smart phone or tablet! After your Fios installation changes from a pending state to a completed state, all you need to do is connect your wireless device via Wi-Fi with your Fios router and launch your Fios TV Mobile app.
Once you create a PCON PIN, you may select by age groups or by a custom selection that allows you to select the maximum allowed rating. Parental controls filtering will apply to the mobile device only. SAP may contain audio in Spanish most common , other languages, or even Descriptive Video Service DVS , which assists the visually impaired by describing the action as it takes place on screen. Simply tap the button, select the audio stream of your choice, and you should start hearing the secondary audio language or DVS.
Upon registering, the device will then occupy one of your available On Demand device spots. If your device is not registered, you will be prompted to do so when you attempt to stream On Demand content.
Once you reach your On Demand device limit, you will be required to unregister an existing device before you can add a new one, or you may transfer the registration from an existing device to another one. If you replace your mobile device or tablet, you will need to unregister your old device and then add the new one as one of your On Demand registered devices. Sometimes the simplest way to resolve an issue might be to simply close the app and launch it again, or to logout and log back in.
Once you submit it, you can also track it. It may be helpful to include details about your issue, as well as relevant account information My Verizon user ID , version number, device, or platform details. Guide is your primary menu option to navigate live TV content available with your TV service. In your menu, go to Guide to scroll through all of your available channels. You can also set your favorite channels.
Go to the TV listings option under Guide, tap the channel logos on the left hand side to either favorite a channel or to remove the channel from being a favorite.
Out-of-home live TV viewing is a smaller selection from these in-home channels. There may be some configurations as an example, the VMS configured as an IP client where watching the full channel lineup is not supported. You can find On Demand content on the Home screen or in the Browse sections of the app. You may also Search on a title of interest and the program information page of that title will inform you of its On Demand availability.
You have On Demand access to titles with your Fios TV package subscription and you also have titles available for purchase or for rental. You may be required to refresh your library to view the updated list. When you buy an On Demand title, you pay once and can access the title an unlimited number of times over an indefinite period of time. When you rent an On Demand title, you pay once and can access the title for a limited period only.
You can still view On Demand titles you have purchased after you disconnect your Verizon services as long as you maintain your My Verizon User ID and password.
You can access these titles on registered, supported mobile devices visit verizon. Certain devices, such as iPhones, iPads, and Kindle Fire tablets, are view-only. If you are using the Fios TV Mobile app prior to your Fios home installation, you may also be restricted on Android devices as well. Rest assured that once your Fios installation is complete, you will be able to purchase or rent On Demand titles.
We simply need to set up your Fios home equipment before you can do so. On Demand titles are not eligible for refunds. You will be alerted at each stage while making a purchase in the On Demand store. Please ensure that you have selected your intended choice in the correct format before you confirm your purchase or rental.
Please do not share your password with anyone. For your protection, Verizon advises that you change your passwords frequently. Choose a password that is easy to remember but difficult for others to guess. If you lose your mobile device, log onto tv. You may also check your upcoming recordings or manage recordings of your favorite movie and TV series. Other things under My Stuff include:. To upgrade your service to include a DVR set-top box, please go to verizon.
With the Fios TV Mobile app and with internet access, you can watch eligible recorded content anywhere within the US and its territories.
Some content providers and channel stations that own the original content restrict recorded content from being streamed out-of-home. In this scenario, you might see a message like: "Due to licensing restrictions, DVR content from this channel is not available out-of-home.
You can set DVR recordings from the Guide section of the app or from the program info page when that content is available on live TV. To view your eligible recorded content go to the Recorded section.
Only Verizon authorized routers are supported to work with the DVR management feature at this time. With VMS streaming, you can:. Viewing content on mobile devices is best effort and is not guaranteed.
Simultaneous viewing of your channels and recorded content on your TV and scheduled recordings take priority over streaming to mobile devices or tablets. These can override active streaming sessions to your device. The Fios TV Mobile app uses the local network to communicate with your Fios router to deliver content. Log into Verizon. You will see the streaming sources, for your live TV content, which may be either via Uplynk or set-top box es with icons representing the various states:.
This icon will appear if your device has not successfully auto-paired with your VMS. Select it to initiate the auto-pairing process—make sure you are in home and connected to your home Fios router.
This would happen if your VMS is unplugged or if it went offline due to a connection error. This would also happen if you explicitly chose Uplynk from the drop down options or when you are out-of-home.
Streaming via Uplynk offers select live TV channels from your full channel lineup. This icon will appear when a device has been blocked from the VMS. This is useful for lost or stolen devices or when you want to control device access. This icon will appear when your VMS is offline--it is either unplugged or unable to establish communication because of a network related issue.
The VMS can support up to fifteen mobile devices. Only up to 5 simultaneous streams are supported. You are considered in-home when your device is connected to your Fios Router. If you are not connected to your Fios Router, you are considered out-of-home. Out-of-home connection can be over Wi-Fi or over a wireless mobile data network. You can stream select live TV channels via Uplynk.
Recorded content can be streamed from your VMS to your device in-home. Up to five simultaneous live TV and recording streams are supported. Previously recorded content can be streamed from your VMS to your device while you are away from home and within the US and its territories. Some content providers and channel stations that own the original content restrict recorded content to be streamed out-of-home. Your VMS also allows streaming to multiple mobile devices. You may not be able to stream to your device if your VMS has no resource available.
Uplynk allows you to continue watching live TV from available channels. Look for the play icon for a given recording. For recordings that have multiple episodes, select the program title to get the individual recordings.
Look for the play icon for these individual recordings. You always have a default VMS selected.
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